Refund policy
Refund and Replacement Policy – Trutatva
Trutatva reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This applies even if the order has been confirmed and/or payment has been received. In such cases, a 100% refund will be issued and the customer will be informed accordingly.
If a non-delivery or late delivery occurs due to an error from the customer's side (incorrect or incomplete name or address, recipient unavailable, or any related reason), any additional cost incurred for re-delivery will be charged to the customer.
1. Damaged, defective or wrong item: 5 days
We take strict quality measures to ensure your products arrive in perfect condition. In rare cases an item may be damaged in transit, have a manufacturing defect, or be the wrong item.
In such cases we will replace the item at no extra cost or issue a full refund, provided the request is made within 5 days of receiving the package. Return shipping for these cases is paid by Trutatva. Please include a clear photo or unboxing video of the issue.
2. 30-Day Satisfaction Guarantee
If you are not satisfied with your Trutatva product, you may request a refund within 30 days of delivery, provided the product is unused and in its original condition. The guarantee is available once per customer. Please email us with your order number, and we will guide you through the return and refund process. Approved refunds are issued to the original payment method.
How to request a refund or replacement
Email us at trutatvacare@gmail.com and include:
- Your order number
- The reason for the refund or replacement
- Photos or a video, for damaged, defective or wrong items
Please do not send items to us without prior confirmation, as we cannot be responsible for items sent without it.
Contact us
Email: trutatvacare@gmail.com
Phone: +91-9586691155
Address: 203 Bharat App, Patel Nagar, Zanzarda Road, Junagadh, Gujarat – 362001, India